Frequently Asked Questions

Have you encountered some problems while using our products or services? Quickly get answers here about product-related technical issues, sales questions, or registration problems. If there is no answer to your question here, please feel free to contact us at, and we will reply to you as soon as possible.

Order FAQs
Product FAQs
Registration FAQs

Part 1. Order FAQs

  1. Is it safe to buy software from your site?
    Of course, it’s safe. Your personal and financial information is 100% secure and protected by our strong encrypted check out system.
  2. Can I use the software before purchasing it?
    Yes. All Sanus-Med programs have a trial version for users to test the functionality. You can download and try it before you buy.
  3. What is the difference between a trial version and full version?
    The features for both the trial version and the paid version are the same, and the only difference is that the trial version will not help you convert the whole length of the tracks.
  4. What payment methods do you provide?
    We use the reliable e-commerce platform FastSpring as our checkout system and it supports most of the popular payment methods like PayPal, credit card, bank transfer, etc.
  5. How can I know my order is successful?
    When your order is issued successfully, you will receive two emails automatically from the payment platform Fastspring. One is a confirmation email and the other email contains the license code provided by Sanus-Med. If you have received both emails, it means that your order is successful now.
  6. Can I buy a physical CD?
    Not, you can’t. We don’t provide physical CD copies at present as the programs keep updating constantly. All products are available to download online and you can get these digital copies from our official website directly.
  7. What if I bought the wrong product?
    Don’t worry. You can contact our support team via to change the license code to the correct one or directly purchase the right product and then contact us to ask for a refund for the wrong one.
  8. Can I request a refund?
    Yes, you can, but with a reason. We provide a 30-day money-back guarantee for every user. For more details, please read our Refund Policy.
  9. Is that possible to get a free license for Sanus-Med software?
    Sure. We welcome any form of promotion for Sanus-Med products. Whether you’re a blogger, webmaster, or editor, you can earn a free lifelong license code from Tunnel. Now just win a free license!

Part 2. Product FAQs

  1. Can I use Sanus-Med application on my smartphone?
    No, you can’t install Sanus-Med on your phone. Currently, all Sanus-Med programs are only compatible with the desktop systems, so you can only install and use them on your Windows or Mac computers.
  2. It doesn’t work when I click the “Check for Updates” button?
    Sometimes when you try to update the program within the app, you may see the error message and fail to update it. This problem is caused by our server issue. Please simply visit our Download Center to download the latest installation package and install it on your computer.
  3. Why it becomes slowly when using Sanus-Med on macOS 10.13 High Sierra or above?
    Sanus-Med Spotify Music Converter or Audio Converter can only convert songs in real time while they are playing on High Sierra and above. To make the software work well on macOS 10.13 and later, we have adopted a brand-new conversion technology that would slow down the conversion speed. If you want a 5X or 30X faster speed, you’re suggested to install Sanus-Med programs on Sierra or lower macOS systems or switch to the Windows version.
  4. Why can’t I convert over 100 tracks at a time?
    This is determined by the Spotify API, so you can only convert 100 songs in one playlist link at most for one time. If you want to convert more than 100 tracks at a time, you can copy and paste multiple playlist links to TunesKit. But please make sure the number of songs in one playlist does not exceed 100, otherwise, it will fail.

Part 3. Registration FAQs

  1. How to register Sanus-Med software?
    For Windows users, you can open the Sanus-Med program and go to the Menu bar at the top right corner. Choose the “Register” option and then enter the right registration email and code to make it activate.
    For Mac users, please launch the program and navigate to the Menu bar of the software interface. Select the “Register” and copy and paste your licensed email and keycode to register it.
  2. Why is my license code invalid?
    You may enter the wrong registration info when registering Sanus-Med. Please check it carefully to make sure you’ve entered the correct the licensed email and code. Remember that the license code is case sensitive, so please don’t leave any space before or after the code. If your code is still invalid after some attempts, please feel free to contact our support team at
  3. What should I do if I didn’t receive the license code after payment?
    In general, you will receive the registration code through email within 1 hour or so once your order is placed successfully. If you didn’t receive the key code in time, please check it in your spam folder. Or you can directly contact us via, and we will help you retrieve it as soon as possible.
  4. Can I switch the registration code to another platform?
    Generally speaking, you cannot switch the license code from Windows to Mac or oppositely as there are standalone systems. However, if you contact us within 7 days after your purchase, we will help you switch the license code for free. Once it’s expired, you have to buy the code.
  5. Can I transfer the license code to a new computer?
    If what you bought is a Single License version, you cannot use the original registration code on your new computer, as it works on one computer only. You can buy the Family License or Unlimited License to use on other computers, and we will refund you the Single License.